Wednesday, December 27, 2017

Update (02/01/2018): most tasks have been completed successfully, but some of them have been postponed and will be completed at a later date. 

In the coming days, we will be carrying out maintenance work in order to improve reliability and security of our service.

Schedule:

28/12/2017: make preparations for all upcoming changes (no downtime expected) COMPLETED
29/12/2017: finish preparations for all upcoming changes (no downtime expected) COMPLETED
30/12/2017: roll-out changes related to VPN server-side infrastructure (short downtime expected / service reconnections) COMPLETED
31/12/2017: roll-out changes related to backend infrastructure (short downtime expected / service reconnections) COMPLETED
02/01/2018: finish changes related to backend infrastructure (short downtime expected / service reconnections) PARTIALLY COMPLETED

Preparation maintenance work will be carried out on a full day basis.
Actual changes impacting infrastructure will be carried out during low-use hours, such as: 09 to 11 AM UTC for European and North American servers, 20 to 22 UTC for Asia-Pacific servers.

This announcement and the status page will be updated accordingly, when maintenance is due/in progress.